We want to answer all your questions...

• How is Action Fire Pros different from other fire protection companies?
We are a different kind of commercial fire protection company because we live all three components of value-added customer service:

1. Responsiveness
2. Dependability
3. A job done right

• What is our physical address?
            3709 S. IH 35
            Waxahachie, TX 75165

• What is our mailing address?
            PO Box 797
            Waxahachie, TX 75168

• How often do gauges have to be replaced?
Every five years

As required by the Texas State Fire Marshal, contractors must report the presence of a red or yellow tag as follows:
- Alarm or Sprinkler Inoperable Red Tag - Notify immediately
- Alarm impaired Red Tag – Within 3 business days
- Alarm or Sprinkler Yellow Tag – Within 5 business days

• How often do my extinguishers need service?
Fire extinguishers are required to have an Annual Fire Extinguisher Inspection performed by a state licensed inspector every year and a monthly fire extinguisher inspection performed by trained qualified personnel every month. Most fire extinguishers are required to have maintenance performed on them every 6 years from the manufacture date of the extinguisher. Please see list below for exact frequency of service and type of service required for the different types of extinguishers.

• ABC– require an internal maintenance every 6 years and a hydrostatic test every 12 years from the date that the extinguisher was manufactured
• BC - require an internal maintenance every 6 years and a hydrostatic test every 12 years from the date that the extinguisher was manufactured
• Class K - require a hydrostatic test every 5 years from the date that the fire extinguisher was manufactured.
• Halon – require an internal maintenance every 6 years and a hydrostatic test every 12 years from the date that the extinguisher was manufactured
• Halotron - require an internal maintenance every 6 years and a hydrostatic test every 12 years from the date that the extinguisher was manufactured
• FE-36 - require an internal maintenance every 6 years and a hydrostatic test every 12 years from the date that the extinguisher was manufactured
• Co2 – require a hydrostatic test every 5 years from the date that the fire extinguisher was manufactured.
• Water – require a hydrostatic test every 5 years from the date that the fire extinguisher was manufactured.
• Foam – require a hydrostatic test every 5 years from the date that the fire extinguisher was manufactured.

**Any time that a fire extinguisher has been partially discharged it needs to be completely recharged.

• How do I tell if my extinguisher tags are current?
The month and the year that the fire extinguisher was last serviced or inspected is punched out on the tag along with the type of work that was performed. The fire extinguisher is current until the following year. Example if your annual fire extinguisher inspection or service was performed in March 2009, then maintenance, March and 2009 would be punched out on the tag which means you extinguisher is current until March of 2010.

• How do I read the extinguisher gauge to see if it needs recharging?
There is a small green section at the very top of the gauge, the needle should be pointing in the green section which means it is correctly charged. If the needle is pointing in any other direction other than the green this indicates that your extinguisher is in need of recharging.

• What is an annual fire sprinkler/fire alarm inspection and why do I have to have this done?
All fire protection equipment is required to be inspected annually by City & State fire code. Some systems are required on a semi-annual basis( vent hoods and FM200) In some instance a state agency or insurance company may require more frequent inspections.( i.e nursing homes)

• Will you remind me when my inspections are due?
Yes, Once Action does inspection ,the information is entered into our database, next  time they are due will we will contact you.

• What is done during a sprinkler/alarm inspection?

• Annual Fire Sprinkler Inspection includes:
  • Complete and thorough visual inspection of all sprinklers, valves, components, devices, piping, hangers, and assemblies.
  • Inspectors flow test of the water motor gong.
  • Flow test of main drain.
  • Testing of the mechanical operation of waterflow and tamper switches.
  • Inspection report for your records.
  Annual Fire Alarm Inspection includes:
  • Testing of fire alarm panel and associated devices (includes smoke detectors, pull stations, heat detectors, and horn/strobe units).
  • Test battery back-up systems.
  • Verification of alarm signals with alarm monitoring company.
• • Inspection report for your records.

• What is a backflow? Why are these tested?
Backflow prevention assembly means an assembly which, when properly installed between the City water supply system and the terminus or point of ultimate use will prevent reversal of flow of water or mixtures of water and other liquids, gases or other substances into the distribution pipes of a potable water supply.

• Do you send the backflow reports to the city?
Yes, it is required by code for testing to send to the city.

• Are your technicians licensed and what kind of license do they have?
Action Fire Pros technicians are certified and hold the required state licenses to install, inspect, service and maintain:
- Fire Sprinkler Systems
- Fire Alarm Systems
- Fire Extinguishers
- Vent-a-hoods
- Backflows
- Special Hazardy

• What kind of benefits does Action offer for property managers?

• Keep track of inspections so you don’t have to.
  
• Type of systems at the property and location of backflows
• Can send reports to insurance company or tenants by request.
• Alarm pass codes /monitoring complete fire protection company offering inspection and service on all products.

• What kind of payment does Action take (cash, check, credit card)?
Yes, all of these payments are accepted.

• Can Action take care of all my fire protection needs?
Yes, Action Fire is offers full service fire protection.

• What is the pressure and density of my fire sprinkler system?
Typically a hydraulic calculation placard is installed at the riser providing this information. If not posted at the riser, the city may have this information archived at the building department or the original install contractor. The only other option is to have  an engineer survey done.

• What time does the overtime hours begin? 7am-4pm is the industry standard working hours.

For more information, call 1-800-550-2287 or click here to send us an email.